Please read the policies below carefully before booking your appointment.

Booking & Rescheduling

  • Appointments are released on the 15th of each month, with occasional last-minute slots.
  • A non-refundable deposit secures your booking (the amount depends on the style).
  • The full address is sent in your confirmation message.
  • Refunds may be considered on a case-by-case basis.

Deposit

  • Your deposit comes off the final price.
  • The balance is paid at the end of your appointment, by cash or Apple Pay (cash preferred).
  • If you cancel within 96 hours of your appointment, the deposit is lost.

Lateness

  • Please arrive on time.
  • If you are 20 minutes late or more, your appointment is cancelled and the deposit is lost.
  • If you’re running late, contact me on WhatsApp on +44 7349 760911 to let me know. Arriving less than 20 minutes late may be accepted, but the service may be shortened.

Appointments

  • You can reschedule once, to a date within one month of the original appointment.
  • Rescheduling needs at least 72 hours’ notice, or the deposit may be lost.

Cancellation

  • You can cancel up to 96 hours before your appointment.
  • If you cancel within 96 hours, the deposit is lost.
  • No-shows lose the deposit and will be blocked from booking again.

Extras

  • No plus ones unless necessary. Please let me know before your appointment.
  • Clients must be 18 or over.
  • Style changes are possible with 48 hours’ notice. Please contact me to arrange this.
  • The deposit always goes towards the final balance.
  • Braiding hair is included with all appointments.
  • Natural hair must be at least 5 inches long all around the perimeter. If you’re unsure, contact me before booking.

Allergies & Sensitive Scalps

  • Please contact me before your appointment if you have any allergies or a sensitive scalp, so adjustments can be made.

Content

  • Photo and video content is never expected.
  • Your booking form includes a section where you choose whether I can share photos or videos of your hair.

Privacy

  • Your details are only used to manage your bookings and get in touch with you about them.
  • Read the full privacy policy to see what is collected and how to ask for it to be deleted.

Before your appointment

Hair Prep

Proper hair preparation is essential for the best results. Please read the information below carefully before your appointment.

Washing Your Hair

  • Hair must be freshly washed before your appointment.
  • Avoid heavy creams or leave-ins that can cause build-up.

Tips

  • Use a clarifying shampoo first to remove product build-up, dirt, and oils. This gives your hair a nice and clean foundation.
  • Follow with a moisturising shampoo to restore hydration to the hair.
  • A moisturising conditioner or deep conditioner is essential.
  • Follow with light leave-in treatment to add moisture.

Detangling & Stretching

  • Please arrive with your hair fully stretched from root to tip.
  • Blow-drying can be added to your service if requested.
  • If you request no heat, you must arrive with your hair already stretched via banding, threading, braids, or twists.

Product Use

  • Avoid using heavy oils, butters, gels, or edge control before your appointment.
  • Clean, lightweight hair helps braids grip better, last longer and reduces scalp irritation.

Additional Important Notes

  • Excessive shedding, matting, or tangling may result in your appointment being rescheduled.
  • Please inform me in advance if you have a sensitive scalp, alopecia, or any scalp conditions.
  • If hair is not properly prepped, your appointment may be delayed, shortened, or cancelled.

Why Hair Prep Matters

Good hair preparation:

  • Helps braids look neater and last longer
  • Reduces tension and discomfort
  • Prevents unnecessary breakage
  • Ensures your appointment runs smoothly and on time

Thank you for your cooperation and for trusting me with your hair!

Choosing your length

Hair Length

Use this guide to choose the length you want when you book. Lengths are measured down the back, with the hair hanging straight.

Hair length guide showing, from shortest to longest: neck length, shoulder length, armpit length, below shoulder blade, bra strap length, mid back length, waist length, tailbone length, hip length, mid thigh length and knee length.
Tap the image to see it full size.